Shipping Policy — Sand and Storm

Shipping Options & Costs

• Royal Mail 24 Hour Tracked – £3.95 per order 
• Royal Mail 48 Hour Tracked - FREE 
• Royal Mail Standard EU & US - £12.95
• Royal Mail Standard Australia - £14.95

Processing Time & Cut-Offs

• Orders are processed and dispatched within 1 business days (Monday–Friday, excluding UK public holidays).
• Orders placed before 2pm Monday–Friday may be dispatched the same day, subject to stock availability.
• Orders placed after 2pm or on weekends/bank holidays will be dispatched on the next working day.
• You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery Time

• Royal Mail 24 Hour Tracked: Typically delivered the next working day after dispatch.
• Royal Mail 48 Hour Tracked: Typically delivered within 2 working days after dispatch. 
• Delivery times are estimates only. Sand and Storm is not responsible for delays caused by the courier, holidays, or other unforeseen events.

Risk & Responsibility

• Once your order is handed to the courier, the risk passes to you.
• Please ensure your shipping address is correct before placing your order. We are not responsible for parcels lost or misdelivered due to incorrect address details.

Lost or Damaged Items

• If your item arrives damaged or is lost in transit, please contact us within 48 hours of delivery at info@sandandstorm.co.uk with your order number.
• We will assist you in making a claim with the courier.

Questions?
For any shipping-related inquiries, email info@sandandstorm.co.uk